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-1) QUESTION: How long will it take for me to recieve my order?
-1) ANSWER: We ship out all of our orders usually within 48 business hours, many of our outdoor -1) products are custom manufactured per order and may take anywhere from 4 days to two weeks to -1) ship. Click Here to see UPS shipping times from Los Angeles (our location) to your location. -1) Please note these shipping times represent the time it takes for you to recieve your order when -1) it leaves our wharehouse. -2) QUESTION: How secure is your shopping cart system? -1) ANSWER: 100% Secure. Our site is incorporated with Thawte SSL, the #1 trusted name in internet -1) encryption and security. You can rest assured that your personal information will not be -1) comprimised when placing an online order! If you still feel more comfortable placing an order over -1) the Telephone, you may do so by calling (818) 772-0500 between 8am and 5:30pm PST Monday -1) thru Friday, and one of our experienced sales associates will be more than happy to take your order -1) or answer any questions you may have. -3) QUESTION: Does your company require a minimum order? -1) ANSWER: Yes, we require a minimum order of $100 before tax and shipping is included. We may, -1) however, waive this minimum order requirement on a case by case basis, such as if you require a -1) couple extra bulbs, forgot to order a trim, or simply need to complete a job. Also we may offer items -1) that require no minimum order to purchase, and if so these items will denote no minumum order -1) required. Please see our terms and conditions of sale for more information. -4) QUESTION: Can I place an order if I am outside of the continental USA? -1) ANSWER: Yes, but you must do so over the telephone by calling 1-818-772-0500 between 8am -1) and 5:30pm Pacific Standard Time. If you are outside of the continental US and place your order -1) online, our shopping cart will not calculate shipping, and we will need you to authorize shipping -1) costs to your location BEFORE procesing your order, so it is easier for you to Call in or Fax in your -1) order. Our fax number is 1-818-772-0599, and is available 24 hours a day 7 days a week. -5) QUESTION: How do I place an order with overnight, 2 day or 3 day air shipping? -1) ANSWER: We apologize, but our website can only calculate UPS ground shipping, if you wish -1) to have your order shipped faster via air, please Call Us at (818)-772-0500 between 8am and 5:30pm -1) PST, and we will be more than happy to arrange whatever shipping needs you require. -6) QUESTION: Where is your company located? -1) ANSWER: We are located in Northridge, California, a suburb of Los Angeles located approxametly -1) 20 miles (30km) northwest of downtown Los Angeles, near the northridge fasion center. -1) Our address is 9349 Melvin ave Unit #1, Northidge, CA 91324 USA. -7) QUESTION: What methods of payment do you accept? -1) ANSWER: We accept All Major Credit Cards (VISA, MASTERCARD, AMERICAN EXPRESS, AND -1) DISCOVER). We also accept personal checks, but please be aware that we will place a hold on your -1) order until the check clears. You may also pay by Money Order or a Bank (Cashiers) Check and no -1) hold will be placed on your order. Of course, we also accept Cash, but that is for walk-in customers -1) only. If you choose to mail cash you do so at your own risk, and we are not responsible if the cash -1) is lost, so it is unadvisable to do so! -8) QUESTION: Are your products UL Listed? -1) ANSWER: Over 95% of our Indoor and Commercial Lighting products are either UL Listed, -1) ETL Listed or Both. Some of our outdoor lighting is UL Listed, some is not. This does not -1) mean that these products are "unsafe", we have not had them UL or ETL Listed. All sockets -1) and wire used in our outdoor products are UL Listed and listed! If you have any questions on -1) any of our products, please do not hesitate to call us at (818)772-0500 from 8am to 5:30 PM PST -1) Monday thru Friday -9) QUESTION: Why are your prices so low and how is your quality? -1) ANSWER: We eliminate the "middleman" and offer the general public factory direct prices. This -1) does not mean we cut corners on quality to offer you such unbeatable prices. In fact, our products -1) are as good, if not better than the same products sold by our competitors for much more. We -1) manufacture most of our outdoor Solid Brass and Copper Lighitng Here, and what we do not -1) manufacture our purchasing power allows us to stock large quantities of products, allowing us to -1) not only keep good stock, but give you the best prices around! -1) We guarantee you will NOT be disapointed! -10) QUESTION: What about warranties? 0-1) ANSWER: We offer a minimum factory One Year warranty from date of delivery on all products 0-1) (except for bulbs, which we guarantee for 30 days) we offer on our website. Some warranties may -01) be 2, 3, 5, 10 years or Lifetime (on our Solid Brass and Copper material). We stand behind what we 0-1) sell! If you have any questions regarding product warranties, please call us at (818)772-0500 from 0-1) 8am to 5:30pm PST Monday thru friday, or E-mail us at sales@sunriselights.com -11) QUESTION: What do your customers think of your company? 0-1) ANSWER: Click here to see actual written Testimonials from some of our customers! |